Is American Airlines' loose-seat fiasco over?

American Airlines scrapped more than 90 flights in the past two days because seats were coming loose in flight. American Airlines says it has fixed seats on 42 of 48 planes. 

|
J Pat Carter/AP
An unidentified American Airlines passenger reacts while trying to make arrangements after her flight was delayed in Miami, Friday, Oct. 5, 2012. American Airlines says a combination of wear, poor design and even soda spilled into the tracks can cause seats on its Boeing 757s to pop loose during flight, which caused more than 90 cancellations of American flights.

American Airlines says it has repaired 42 of 48 planes that were pulled aside and inspected because the seats could come loose.

The airline said Friday that all seat repairs on its Boeing 757 airplanes should be done by Saturday.

American canceled 44 flights Friday after it scrapped 50 flights Thursday because of the seat problem. It said no flights had been canceled for Saturday.

Based on the number of canceled flights, the size of the planes, and American's typical occupancy or "load factor" for September, it's likely that about 14,000 passengers were inconvenienced.

American declined to say how many passengers were affected. A spokeswoman said the airline would put them on later flights or give refunds.

"We sincerely apologize to our customers for any inconvenience this may cause with their travel plans," said spokeswoman Andrea Huguely.

American Airlines said crews inspected the planes earlier in the week and thought they had fixed them. Then on Thursday American said it discovered the real reason the seats weren't staying in place — a pin that locks them into the aircraft floor could pop out because of wear and dirt in the floor tracks.

The seats were removed and reinstalled during renovations intended to provide more legroom for some seats, which can then be sold for an extra charge.

American officials said this week that the removal and reinstallation process didn't cause the problem but might have made it appear sooner.

They added that seats are also removed during heavy maintenance overhauls called D-checks, which are performed about every five years, and when carpeting is replaced or wiring installed. The seats are checked for looseness roughly every 6 months when undergoing a so-called B-check, they added.

The seat fiasco comes as American is still trying to recover from widespread delays and flight cancelations in September.

You've read  of  free articles. Subscribe to continue.
Real news can be honest, hopeful, credible, constructive.
What is the Monitor difference? Tackling the tough headlines – with humanity. Listening to sources – with respect. Seeing the story that others are missing by reporting what so often gets overlooked: the values that connect us. That’s Monitor reporting – news that changes how you see the world.

Dear Reader,

About a year ago, I happened upon this statement about the Monitor in the Harvard Business Review – under the charming heading of “do things that don’t interest you”:

“Many things that end up” being meaningful, writes social scientist Joseph Grenny, “have come from conference workshops, articles, or online videos that began as a chore and ended with an insight. My work in Kenya, for example, was heavily influenced by a Christian Science Monitor article I had forced myself to read 10 years earlier. Sometimes, we call things ‘boring’ simply because they lie outside the box we are currently in.”

If you were to come up with a punchline to a joke about the Monitor, that would probably be it. We’re seen as being global, fair, insightful, and perhaps a bit too earnest. We’re the bran muffin of journalism.

But you know what? We change lives. And I’m going to argue that we change lives precisely because we force open that too-small box that most human beings think they live in.

The Monitor is a peculiar little publication that’s hard for the world to figure out. We’re run by a church, but we’re not only for church members and we’re not about converting people. We’re known as being fair even as the world becomes as polarized as at any time since the newspaper’s founding in 1908.

We have a mission beyond circulation, we want to bridge divides. We’re about kicking down the door of thought everywhere and saying, “You are bigger and more capable than you realize. And we can prove it.”

If you’re looking for bran muffin journalism, you can subscribe to the Monitor for $15. You’ll get the Monitor Weekly magazine, the Monitor Daily email, and unlimited access to CSMonitor.com.

QR Code to Is American Airlines' loose-seat fiasco over?
Read this article in
https://www.csmonitor.com/Business/Latest-News-Wires/2012/1006/Is-American-Airlines-loose-seat-fiasco-over
QR Code to Subscription page
Start your subscription today
https://www.csmonitor.com/subscribe