Companies we love in 8 industries we hate

A trip to the bank doesn't have to be a nightmare. Here are the customer service winners in eight industries that customers hate, from airlines to cable companies.

3. Home insurance

Gregory Bull/AP/File
This June 2012 file photo shows a house for sale in San Diego. Amica and USAA are consistent customer service winners in the home insurance game, and both companies have been recognized as great places to work.

Winners: Amica, USAA

Amica and United Services Auto Association (USAA) – only available to military and family members – are perennial customer darlings in the insurance game, both scoring a full 5 out of 5 in overall customer experience ratings from J.D. Power and Associates.  Amica also boasts an “A++” financial strength rating from A.M. Best Company, a credit-rating organization that monitors the insurance industry. And that satisfaction isn’t just for the customers: Amica was named one of the “Best Places to Work in Rhode Island” by the Providence Business News for 2012.

USAA, meanwhile, has its own sterling reputation – it has an A-plus rating from the Better Business Bureau and has been named one of the 100 Best Companies to Work For by Fortune magazine three years running

Sources: J.D. Power and Associates, Bloomberg Businessweek, A.M. Best Company, Better Business Bureau, Fortune magazine

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