Winner: Big Blue Bus in Santa Monica, Calif. (2011)
Chances are, you don't love your bus. But you might be a little closer to liking it if you commute to work via the Big Blue Bus. The American Public Transportation Association doesn’t do customer satisfaction rankings of public transit. “It would be like ranking your children,” says APTA spokeswoman Virginia Miller. But it does give out an annual special recognition for a well-performing high-volume public transit system (20 million or more trips provided per year). Last year’s winner was Big Blue Bus in Santa Monica, Calif. Big Blue Bus, which provides bus services to Santa Monica and western Los Angeles, was rewarded for improving its safety record, adding buses and updating facilities, and increasing ridership even after budget shortfalls.
Source: American Public Transportation Association (APTA)
